Specialized technical support service
Blue Octopus is distinguished by its quality of service, offering support and guide on the implemented solutions.
Surely you have suffered on occasion with guest Wi-Fi solutions, key management, etc., whether in the design, implementation or support phase. For this reason, in blue octopus a qualified support layer is considered essential that makes the solution simple, helping in all stages.
WHAT CHARACTERIZES OUR TECHNICAL SUPPORT SERVICE
During the pre-sale phase we help you define the solution and fit it according to the client’s needs.
Guidance in the acquisition of licenses and suitable platform modules, as well as the possible need for ad-hoc developments.
We assist you when configuring the HW solution and the platform, so that everything works optimally and safely. You will also get information about the peculiarities of each type of manufacturer and operating system.
We are attentive to the exploitation of the service: data analysis, content configuration, campaign activation, integration operation, …
Finally, we will be there to assist you in the use of the monitoring of the service and support in the event of any incident, query or clarification.