Solutions by sector
Hospitality
Hotels, campsites, holiday apartments, cruise ships and marinas: secure Wi-Fi for your guests and a direct channel to get to know them and earn their loyalty.
A new way to communicate with your guests
Hospitality has had to adapt to a new way of communicating with guests: today they expect secure, personalised and seamless digital experiences from the very first minute of their stay.
Wi-Fi is your first digital touchpoint with the guest. With Octopus Wifi it becomes a tool to connect guests, staff and devices with complete control, and to improve the experience and reputation of your property.
How the Octopus Wifi platform helps you
01
Connectivity
- Customisable, secure guest Wi-Fi with a 100% branded captive portal and complete control over connections.
- Manage access not only for guests but also for staff and IoT devices deployed across the hotel.
- The best user experience, with automatic reconnection throughout the stay or at group level.
- PMS integration: the platform integrates with any hotel PMS to offer self-service, personalised connectivity.
- Connectivity for events: manage access for speakers and guests with a captive portal in each client’s look and feel, and privileges for users and technical teams.
02
Guest communication
- Capture customer data: the captive portal automatically collects additional information and new contacts from companions and visitors.
- Build user profiles and get to know your customers better through their stays, visits and campaigns received.
- Enhance your reputation with satisfaction surveys and follow-up actions: spot issues during the stay and prevent negative reviews.
- Build relationships with your customers: automate multi-channel campaigns for promotions, announcements, review requests or thank-you messages.
- Increase direct bookings with marketing that bypasses intermediaries.
- Manage stay information dynamically and in several languages with QR codes.
03
Management
- Unified management of hotel chains, by brand or hotel group, with global comparisons and analytics.
- Network segmentation by area (guest rooms, restaurants and cafés, common areas, conference rooms) with different portals and access rules.
- Flexible permissions for every hotel or chain profile: front desk, technical services, IT, marketing, management…
- Legal guarantee: connection traceability through custom queries when required by a court order.
- Keeps a record of each customer’s consents for the use of personal data.
Hospitality brochure
Find out how digitalisation is transforming the hotel sector and how Octopus Wifi helps you improve the guest experience and get to know your customers better.
Frequently asked questions
How does Octopus Wifi integrate with the hotel’s property management system (PMS)?
The platform integrates with the hotel’s PMS to offer guests self-service, automated connectivity, linking Wi-Fi access to their room number or booking for a personalised experience.
How does Octopus Wifi help improve a hotel’s online reputation?
It sends automated satisfaction surveys over the Wi-Fi during the stay, so you know how guests rate their experience in real time and can resolve issues before they turn into negative reviews on external platforms.
Can different areas and brands of a hotel chain be managed centrally?
Yes. The platform lets you manage entire hotel chains centrally, by brand or group, and segment each hotel’s networks (guest rooms, common areas, event rooms) with different portals and privileges.
Connect to Octopus, connect to the Wi-Fi of the future
Tell us what your property needs and a specialist will help you transform your guests’ experience.