HOSPITALITY
HOTELS, CAMPING, APARTMENTS, CRUISES, MARINAS…
Hospitality in recent times has had to adapt to a new way of communicating with the guest, with the need to offer secure and personalized communication experiences.
Here’s how the Octopus Wifi Platform helps you
CONNECTIVITY
- The guest Wi-Fi is customisable and secure: with a 100% customisable captive portal, giving you complete control over connections.
- The Octopus Wi-Fi Platform not only manages access for guests, but also for staff and IoT devices deployed by the hotel.
- It offers the best user experience. With an automatic connection reminder, either during your stay at the hotel or at group level.
- PMS integration: the platform integrates with any hotel PMS system, thereby offering self-service connectivity and a personalised experience.
- It enables the connection of events: managing access for speakers and guests, allowing you to set up a captive portal with the client’s look and feel, and assigning privileges to users and technical staff who require a connection.
Communication with the guest
- Captures customer data: thanks to the captive portal, it is possible to automatically collect additional customer information. It enables the acquisition of new contacts from escorts and visitors.
- Create user profiles and get to know your customers better. Thanks to the information captured about your stays, total visits or campaigns received.
- Ability to enhance reputation and services through satisfaction surveys and follow-up actions. Understand how hotel services are rated based on satisfaction levels and avoid negative reviews by improving the online reputation.
- Build relationships with your customers: automate campaigns across different channels to launch promotions, send announcements, request reviews, send thank-you messages, etc.
- Boost your direct bookings in the hospitality sector with marketing initiatives that bypass intermediaries.
- Manage hotel stay information dynamically and in multiple languages using QR codes.
MANAGEMENT
- Unified management of hotel chains: with the option to differentiate by brand or hotel group. Allows for global comparisons and analysis.
- Network segmentation: distinguishes between different areas within the hotel (guest rooms, restaurants and cafés, communal areas, conference rooms) using different portal designs and access points.
- Flexible platform access permissions, allowing access to be configured for each hotel or chain profile: Receptionists, Technical Services, IT managers, Marketing, Global Managers, …
- Legal guarantee: in the event of a request for connection traceability pursuant to a court order, use customised queries for this purpose.
- It also keeps a record of the various consents given by customers regarding the use of their personal data.
ABOUT US
Octopus Wifi is a software development and services company specialized in providing value through wifi networks. Our vocation to always offer the best service, our strong commitment and our valuable experience allow us to help our clients to create value for their companies and customers.
CONNECT TO OCTOPUS, CONNECT TO THE WIFI OF THE FUTURE
Tell us what you need and let an expert help you transform your business. Write to us at info@octopuswifi.com or Contact Us
THE POWER OF DATA
Offices in Ciudad Real
Av. de la Virgen de las Viñas, 12-B. 13700 Tomelloso
Customer service
911 095 290
info@octopuswifi.com
CERTIFICACIONES
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